❓Frequently Asked Questions (FAQ)

💄 What products do you sell?

We offer a curated selection of lip gloss, makeup, skincare, and gift bundles—designed with love and made for all skin tones and styles.

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📦 When will my order ship?

Orders are processed within 1–3 business days. You'll receive a confirmation email with a tracking number once your order ships.

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🚚 How long does shipping take?

Shipping typically takes 3–7 business days, depending on your location. Delays may occur during holidays or special promotions.

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🌍 Do you ship internationally?

Currently, we ship within East Africa We’re working on expanding our reach—stay tuned!

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🧾 Can I track my order?

Absolutely! Once your order ships, you'll get a tracking link via email. You can also visit our Track Order page to stay updated.

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🔁 What’s your return policy?

Due to hygiene reasons, we do not accept returns on opened or used products. However, if your order arrives damaged or incorrect, contact us within 3 days of delivery for a replacement or refund.

📧 Email us at houseofsayi.beauty@gmail.com with your order number and photos of the issue.

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🎁 Do you offer gift packaging?

Yes! Our gift bundles are beautifully packaged and perfect for birthdays, holidays, or just because. Add a note at checkout for a personal touch.

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💌 Still need help?

We’re always here for you. Reach out anytime at houseofsayi.beauty@gmail.com and we’ll respond within 24–48 hours.